+234 -816- 553 - 0192 Lekki, Lagos state, Nigeria Mon - Sat 8.00 - 18.00. Sunday CLOSED

Team Lead Infrastructure Monitoring


Contribute to the overall reduction of information security-related incidents in First Bank of Nigeria Limited (FirstBank) and/or its Subsidiaries through continuous monitoring and identification of threats which can impact the Bank through monitoring of end-users applications, networks, systems, and other access to other assets (includes intrusion prevention/detection, email/spam filtering, web filtering)

Handle incident on the 24/7 within the Security Opeartions Center where customer behaviors and system events would be monitored and actions taken to stop all forms of fraud perpetrated against our customers and the bank.


· Communications skills (written and oral) and understanding of outbound /transferred call scripts including e-mail script.

· Ensure defend against current and emerging network threat IPS, Host firewall and antimalware.

· Supervise and ensure Intelligence to uncover threats and protection against zero-day attack.

· Supervise the creation of monitoring use cases, including Audit administrator actions, including mailbox creation and deletion.

· Oversee close monitoring Out of office/leave abuse, Internet usage abuse, Cyber Incidences and responses.

· Close Implementation of infrastructure teams tools revamp inactive

· Ensure all infrastructure tools/projects are delivered timely .

· Work in Security Operations Center based on representations around spate of fraud and cybercrime on customer electronic transactions. Work in a secure environment where all customer transactions are monitored real time using various IT tools and actions are taken to prevent suspicious transactions from crystalizing to fraud against our customers.

· Evaluate and report alerts generated on the Intellinx investigation center.

· Ensure that alerts generated receive prompt response and proper placement.

· Resolve alerts generated on security monitoring systems and ensure proper reassignment where necessary or the closure of such alerts.

· Ensure all alerts generated within the shift window are resolve

· Virtual interface with external customers through telephone engagement.

· Resolves customer’s challenges by clarifying issues, researching and exploring answers and alternative solutions; escalating unresolved problems.

· Ensure alerts case management are properly documented.

· Answers inquiries by clarifying desired information, researching, locating, and providing information

· Ensure that all alerts/incidents generated are properly reviewed and close properly.

· Review close incidents

· Review the white/black list of users.

· Interactions with a lot of applications that holds customers and systems information for investigations

· Extensive use of office productivity tools (Excel, word etc.)

· Computer appreciation skills with graphical knowledge

· Reasoning and analytical skills in customer problem resolution.

· Lead design, build, and implementation of computer incident handling procedures to identify, contain and remediate actual or potential security-related compromises.


Minimum Education: First Degree in any field.

Minimum experience – 8 years relevant experience